Refunds & returns

The tl;dr version of this page is: If you’re at all unhappy with your wine, give us a call or email and we’ll do our level best to sort it out. Our contact details are in the footer below, or read more about how our returns work below.

At Bootleggers we want you to enjoy your wines. And of course, we want you to keep coming back for to us, and to tell all your friends about us.

We hand select all our wines and strive to ensure the quality of our offering, so we think the wines are wonderful, but everyone has their own tastes.

If you’re not happy with a wine you order from us, and it’s been less than a year since delivery, let us know. If you’ve opened two bottles or less in a case of twelve, or one in a case of six, we can organise pickup and give you a full credit or refund — you choose.

If you’ve opened more, or we’re talking about a mixed case, just contact us and we’ll figure something out.

In any case, if you get a bottle you’re not thrilled with, please get in touch. We really do want you to be happy!

When will my refund be processed?

Once the wine has been collected, just let us know and we can issue your credit or refund straight away. It can take a little while for your wine to travel all the way back to our warehouse, and we don’t want you to have to wait that long. So always best to let us know as soon as the driver collects it.

How do I change or cancel an order?

If you made a mistake, please contact us as soon as you can – it’ll take less time to refund you if your order hasn’t left our warehouses.

If you don’t get to it immediately, just get in touch and we’ll take care of it for you.

Unsure about anything – please get in touch and we’ll be happy to help you out.

And more details in footer below 👇